Please read this document carefully before using the Deluna4D platform. By registering or using any of our services, you agree to be bound by all the terms and conditions stated herein.
Six key pillars that form the framework of Deluna4D's terms and conditions to protect the interests of all parties.
Every Deluna4D account is the personal responsibility of its owner. You must keep your password confidential and not share your login details with anyone. Deluna4D uses 256-bit SSL encryption to protect all your personal data and transactions at all times.
All financial transactions at Deluna4D are processed transparently with no hidden fees. Deposits are processed in under a minute, while withdrawals are completed within 1 to 3 hours to your preferred bank account or e-wallet.
Every bonus and promotion at Deluna4D comes with clear and transparent wagering requirements. We ensure all terms are stated upfront before you claim any bonus, so there are no unexpected surprises when you make a withdrawal.
The Know Your Customer (KYC) process is mandatory to ensure platform security and compliance with anti-money laundering (AML) regulations. All identity verification documents submitted are processed securely and kept strictly confidential by our team.
Deluna4D reserves the right to suspend or terminate the account of any user found to have engaged in fraud, game manipulation, or a breach of any section of these terms. The platform's decision is final in all dispute cases.
We are committed to player well-being. Deluna4D provides self-management tools such as deposit limits, loss limits, and forced break options. Our platform is only accessible to users aged 18 and above, with no exceptions.
These Terms and Conditions govern your use of the website, mobile app, and all services provided by Deluna4D. This document takes effect as soon as you begin using our platform, regardless of whether you have formally registered an account.
We reserve the right to update or amend these terms at any time without prior notice. Any amendment will take effect immediately upon publication on our website. It is your responsibility to review this document periodically to ensure you are always aware of the latest version of the applicable terms. Your continued use of the Deluna4D platform following any published amendment constitutes your acceptance of those changes.
If you do not agree with any part of these terms, you are required to immediately cease using the Deluna4D platform and close your account in accordance with the established procedures.
To register and use deluna4d's services, you must meet all of the following eligibility requirements without exception:
Each user is only permitted to hold one account only on the deluna4d platform. Multiple account registrations by the same individual — whether using different names, phone numbers, email addresses, or payment methods — are strictly prohibited and may result in the closure of all associated accounts and forfeiture of the funds within them.
All information you provide during registration must be accurate, complete, and up to date. Deluna4D reserves the right to request identity verification at any time through the KYC process. Failure to submit the required verification documents within the specified timeframe may result in a temporary restriction or permanent closure of your account.
Deluna4D accepts deposits via a variety of approved payment methods supported by our platform. All deposits are processed promptly and credited directly to your gaming account.
| Payment Methods | Processing Time | Minimum Limit | Maximum Limit |
|---|---|---|---|
| Bank Transfer (FPX) | Instant | RM 30 | RM 50,000 |
| Touch 'n Go eWallet | Instant | RM 10 | RM 10,000 |
| Boost eWallet | Instant | RM 10 | RM 5,000 |
| GrabPay | Instant | RM 10 | RM 5,000 |
| Cryptocurrency | 1–15 minutes | USD 20 | No limit |
You are only permitted to deposit funds using payment methods registered under your own name. Deposits from third-party accounts, another person's credit/debit card, or unverifiable sources will be rejected and the funds returned (subject to processing fee deductions where applicable).
Deluna4D processes withdrawal requests within 1 to 3 working hours. To ensure a smooth withdrawal process, the following conditions must be met beforehand:
The daily withdrawal limit depends on your VIP membership tier. Regular members have a daily withdrawal limit of RM 20,000, while the highest VIP tier members may withdraw up to RM 500,000 per day. For further enquiries regarding VIP withdrawal limits, please contact our support team.
All bonuses and promotions offered by Deluna4D are subject to wagering requirements and specific terms stated in each offer. The following general rules apply to all bonus types:
All games available at Deluna4D are operated in accordance with the rules set by their respective software providers. Game outcomes are final and cannot be disputed except in cases where a verifiable technical error has occurred.
In the event of a technical disruption or system failure during an active game, Deluna4D will use stored server records to determine the game outcome. Should the records be insufficient to determine a fair result, the relevant bet will be voided and the wagered amount returned to the player.
The Random Number Generator (RNG) used by all slot and table games at Deluna4D has been certified by an accredited independent body. This ensures that every game outcome is truly random and cannot be manipulated by any party, including Deluna4D itself. RNG audit reports may be requested through our customer support channels.
Deluna4D takes user data security very seriously. Our platform is equipped with 256-bit SSL encryption that protects all communications between your device and our servers. Your personal information will not be shared with any third party without your consent, unless required by law or the relevant regulatory authority.
You are solely responsible for ensuring the security of your login credentials. If you suspect your account has been accessed without authorisation, please contact our support team immediately to have your account temporarily frozen. For more information on how we handle your personal data, please refer to Privacy Policy us.
The following actions are strictly prohibited on the deluna4d platform and may result in immediate account closure without any compensation:
Deluna4D reserves the right to temporarily suspend or permanently close any account without prior notice where there is reasonable cause to do so, including but not limited to breaches of these terms, suspicious activity, or at the request of law enforcement authorities.
You also have the right to close your own account at any time by contacting our customer support team. Before the closure is processed, all active wagering requirements must be fulfilled and no ongoing investigations into the account may be pending. Any valid remaining balance in your account will be returned via your original deposit method within 5 business days.
Deluna4D is strongly committed to responsible gaming practices. We provide a range of self-management tools accessible directly from your account settings to help you maintain control over your gaming habits.
If you require assistance or advice related to responsible gaming, our support team is available 24 hours a day. You may also find further information through the Responsible Gaming us.
Deluna4D shall not be liable for any indirect losses, consequential damages, or loss of profits arising from the use of our platform, service disruptions beyond our control, or game outcomes that are not in your favour. Deluna4D's maximum liability under any circumstances is limited to the total amount you deposited in the 30 days preceding the relevant claim.
Deluna4D reserves the right to amend, update, or add to any section of these Terms and Conditions at any time. Any amendment will take effect as soon as it is published on our official website. The date of the last update will always be displayed at the top of this document for your reference.
For amendments deemed material or significant, Deluna4D will endeavour to notify users via email or in-platform notification at least 7 days before the amendment takes effect. However, it remains your responsibility as a user to review this document periodically. Continued use of the platform after any amendment is published constitutes your acceptance of the latest version of these terms.
If you have any questions or concerns regarding any section of these Terms and Conditions, please contact our customer support team at [email protected] or via Live Chat available 24/7 on our platform.
Answers to the most frequently asked questions regarding Deluna4D's terms and conditions.
Now that you understand our terms and conditions, it's time to enjoy the best gaming experience in Malaysia. Register a free account now and claim your exclusive welcome bonus.