Deluna4D is committed to protecting every piece of personal information you entrust to us. This privacy policy transparently explains how your data is collected, used, stored, and protected at all times.
We built our privacy infrastructure on six core principles that ensure your data always remains in the right hands.
All data transmitted between your device and deluna4d servers is protected with industry-standard 256-bit SSL encryption. This means your login credentials, payment details, and personal data cannot be intercepted or read by any third party during transmission.
Your data is stored on servers protected by multi-layer firewalls, strict access controls, and 24/7 security monitoring. We use encrypted storage technology to ensure your sensitive information is protected even against internal threats.
Only authorised personnel may access user data, and every access is automatically logged for audit purposes. Our role-based access control (RBAC) system ensures no one can view data beyond the scope of their responsibilities.
The KYC verification documents you submit are processed through a system completely separate from your gaming data. Once verification is complete, the original documents are stored in an encrypted environment accessible only for legal compliance purposes.
You have full control over your personal data. Through your account settings, you can update your information, request a data copy, manage privacy preferences, and permanently delete your account at any time.
Deluna4D fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular privacy audits, appoint a data protection officer, and ensure all data handling processes meet applicable legal requirements.
Deluna4D collects several categories of information to enable us to provide a safe, seamless, and enjoyable service to all users. We only collect data that is genuinely necessary to operate the platform and fulfil our legal obligations.
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Data | Account verification & KYC | 5 years after account closure |
| Financial Data | Transaction processing & AML | 7 years (legal requirement) |
| Technical Data | Security & Fraud Detection | 12 rolling months |
| Gaming Data | Services & customer support | 3 years after last activity |
| Communications Data | Support & complaint records | 2 years after resolution |
Every piece of information we collect has a clear and legitimate purpose. We do not use your data for purposes unrelated to the provision of platform services without obtaining your consent first. The following are the primary purposes for data use:
We understand how sensitive your personal data is. In general, deluna4d does not share your personal information with third parties. However, there are limited situations where data sharing is necessary and permitted:
All third parties we work with are bound by strict confidentiality agreements and are required to comply with data protection standards equal to or higher than those we uphold.
Deluna4D invests seriously in security infrastructure to keep your data protected at all times. Our security approach is multi-layered — there is no single point of failure that could compromise the data of our entire user base.
Our platform uses Transport Layer Security (TLS 1.3) encryption for all data communications, combined with 256-bit SSL certificates issued by recognised certification authorities. This ensures that data transmitted between your device and our servers cannot be intercepted, read, or modified by any unauthorised party.
The deluna4d website uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns. The following are the types of cookies we use:
You can manage your cookie settings through your browser settings at any time. Keep in mind that disabling essential cookies may affect platform functionality and your gaming experience.
Deluna4D retains your personal data only for as long as necessary to fulfil the purpose of its collection or as required by applicable law. We follow a "minimum necessary" policy — when data is no longer needed, it is securely deleted or anonymised.
For active accounts, we retain all relevant data for as long as your account remains active, plus any additional period required by Malaysia's financial and gaming regulations. For closed accounts, identity and transaction data is retained for a minimum of 5 to 7 years in accordance with AML legal requirements.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. Deluna4D fully respects and facilitates the exercise of these rights.
You may request a copy of all personal data we hold about you at any time.
Update or correct any inaccurate or outdated personal information in your account.
Request the deletion of your personal data when it is no longer required, subject to legal obligations.
Object to the processing of your data for direct marketing or analytics purposes at any time.
Receive your data in a machine-readable format for transfer to another service.
Request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, you may contact our privacy team via email at [email protected] or via our 24/7 Live Chat available on our platform. We will process your request within 30 business days from the date of receipt.
Deluna4D is an online gaming platform exclusively for users aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
All prospective users are required to verify their age during registration, and our KYC process is designed to identify and prevent registration by underage individuals. Should we discover that a child's personal data has been collected inadvertently, we will take immediate action to delete that data and close the relevant account.
In operating the platform, some of your data may be processed or stored on servers located outside Malaysia. This occurs when we work with international service providers such as cloud platforms available in the Asia Pacific region.
In all such data transfer situations, Deluna4D ensures that a level of protection equivalent to or exceeding Malaysia's PDPA standards is applied. We use recognised data transfer mechanisms including standard data processing agreements and contractual protection clauses binding all parties involved.
Deluna4D reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or technological developments relevant to data protection.
For significant or material amendments, we will notify you via your registered email at least 14 days before the changes take effect. For minor amendments that do not affect your fundamental rights, a notice will be posted on our website. The effective date of each version of the Privacy Policy will be clearly stated at the top of this document.
Continued use of the deluna4d platform after the effective date of any amendments indicates your acceptance of the updated terms. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how deluna4d handles your personal data, our privacy and data protection team is ready to assist you.
Answers to the most frequently asked questions by deluna4d users about their personal data protection.
With industry-grade data protection, you can play at Deluna4D with total confidence. Register a free account now and enjoy your exclusive welcome bonus.