FAQ Deluna4D —
All Answers Here

deluna4d is a platform for users aged 18 and above only. All applicants are required to verify their age during the KYC process. Accounts found to be owned by underage individuals will be suspended immediately and the account balance will be returned upon completion of the investigation. We take responsible gaming seriously to protect all users.

No, each individual is only permitted to hold one deluna4d account. Registering multiple accounts using the same name, phone number, or bank number violates our terms of service. Duplicate accounts that are detected will be suspended and all bonuses will be forfeited. If you have forgotten your existing login details, use the password recovery feature or contact our support team for assistance.

To update your phone number or email, log in to your account and go to Profile Settings. You will need to verify your identity via an OTP code sent to your current number first. If you no longer have access to your original number, contact Live Chat support with proof of identity (IC copy) and our team will assist with the manual update within 24 hours.

deluna4d supports multiple deposit methods for the convenience of Malaysian members:

• Online bank transfer — Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam
• Digital wallets — Touch 'n Go eWallet, Boost, GrabPay
• Instant banking via FPX
• Crypto deposits (USDT, BTC) for future transactions

All deposits are processed instantly and your account balance will be updated within seconds.

The minimum deposit at deluna4d is as low as RM 10 — among the lowest in the industry. This allows new players to try the platform without significant risk. Maximum limits vary depending on the payment method selected and your account's VIP tier. VIP members enjoy higher deposit limits compared to regular members. For the latest limit details, check the Deposit page in your account.

Under normal circumstances, deposits will appear in your deluna4d account within 5 minutes. If your balance has not been updated after 15 minutes, please contact Live Chat with the following information: transaction date and time, deposit amount, sender's bank name, and transaction reference number (if available). Our team will investigate and resolve the issue within 30 minutes or less.

deluna4d does not charge any processing fees for deposits. The amount you enter is the full amount that will be credited to your game balance. However, some banks or digital wallet providers may impose a small charge for transfers — this is outside deluna4d's control. We recommend using FPX or digital wallets, which typically have no additional charges for smaller amounts.

Most withdrawal requests at deluna4d are processed within 15 to 30 minutes for members who have completed KYC verification. For first-time withdrawals, processing may take slightly longer — between 1 to 3 hours — due to additional security checks. Once approved, the time for funds to reach your bank account depends on your bank's internal processes, typically within 1 hour during normal banking hours.

The minimum withdrawal amount at deluna4d is RM 30. There is no strict daily maximum limit, however withdrawals exceeding a certain amount may require additional standard security checks. VIP members enjoy higher withdrawal limits and priority processing. Please ensure you have met the rollover requirements for any active bonus before submitting a withdrawal request.

There are several reasons a withdrawal may be rejected or require review:

• Bonus rollover requirements have not been fully met
• KYC verification incomplete or documents are missing
• Bank account name does not match the registered name
• Suspicious wagering activity detected by the system
• Incorrect bank account details entered

Contact Live Chat with your withdrawal request number for a detailed explanation and to resolve the issue promptly.

Rollover (or wagering requirement) is the total amount you need to wager before a bonus can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 5x rollover, you must place bets totalling RM 250 (RM 50 × 5) before a withdrawal is permitted. Rollover progress can be monitored in real time under the Bonus section of your account. Some game types such as table games may not count in full toward the rollover calculation — check the specific promotion terms for details.

Yes, you can choose to opt out of bonuses when making a deposit. This option is typically available on the deposit form where you can uncheck the bonus selection. If you have already accepted a bonus and do not wish to continue with the rollover requirements, you can cancel the bonus through the Bonus section in your account — please note that any unused bonus balance will also be forfeited upon cancellation. Your original deposit amount will not be affected by the bonus cancellation.

The welcome bonus is automatically credited to your account as soon as you make your first qualifying deposit. No special promo code is required. Make sure you do not uncheck the bonus option when making your first deposit. The bonus will appear in the Bonus section of your account within a few minutes of a successful deposit. For the latest offer details, visit the Promotions page.

deluna4d VIP members enjoy a range of exclusive privileges not available to regular members, including personalised reload bonuses, higher cashback, birthday gifts, higher withdrawal limits, and a dedicated account manager. The higher your VIP tier, the greater the rewards you receive. For full details on the VIP programme and how to reach the next tier, visit the VIP page.

deluna4d offers over 500 games across multiple categories:

• Slots — hundreds of titles from Pragmatic Play, PG Soft, Habanero, Spadegaming and many more
• Live Casino — Baccarat, Blackjack, Roulette, Dragon Tiger with real dealers
• Sports Betting — football, basketball, tennis, e-sports and over 30 other sports
• 4D & Lottery — 4D numbers, Toto and various local lottery formats
• Quick Games — Crash, Mines, Plinko and exclusive mini games

All games can be played directly from your web browser or via the deluna4d app without downloading any additional software.

Yes, deluna4d has a fully mobile-optimised web platform. You can log in and play directly from Safari, Chrome, or Firefox on your smartphone without downloading anything. However, for the best experience with faster load times and extra features like push notifications and biometric login, we recommend downloading the official deluna4d app from the App or Download.

RTP (Return to Player) is the average percentage of wagered money returned to players over the long term. For example, a slot with 96% RTP means an average of RM 96 is returned for every RM 100 wagered. All games at deluna4d use a Random Number Generator (RNG) certified by independent testing bodies, ensuring every round is independent and fair. The RTP for each game can be found in the respective game's information section.

deluna4d uses 256-bit SSL encryption for all communications between your device and our servers — the same standard used by the world's leading banks. Member funds are held in accounts segregated from the company's operating funds. Our real-time monitoring system detects any unusual activity and will automatically block suspicious access. Your personal data will not be shared with third parties without your consent.

To enable 2FA, log in to your account and go to Security Settings. Select "Enable Two-Factor Authentication" and follow the instructions to link your phone number. Once activated, every new login from an unrecognised device will require an OTP code sent to your phone. We strongly recommend all members enable 2FA as an added layer of protection for their account and balance.

deluna4d will never ask for your password, PIN, or bank card details via email, SMS, or WhatsApp. If you receive any communication requesting sensitive information on behalf of deluna4d, it is most likely a phishing attempt. Do not click any links in such messages. Report it to our team via email at [email protected], attaching a screenshot of the message so we can take the appropriate action.

KYC (Know Your Customer) is an industry-standard identity verification process that ensures the security of your account and complies with anti-money laundering (AML) regulations. The required documents are:

• Copy of Identity Card (MyKad) front and back
• Proof of bank account ownership (bank statement or internet banking account screenshot)
• Selfie holding your IC (for certain cases)

Documents can be uploaded directly through your account and are typically verified within 24 business hours.

The deluna4d App is available for both Android and iOS. For Android, the APK file can be downloaded directly from the Download page — make sure you enable "Allow installation from unknown sources" in your device settings before installing. For iOS, the app is available via the link on our App. The file size is small and installation takes less than 2 minutes.

If the app fails to install, try the following steps:

• Ensure your Android device runs version 6.0 or above, or iOS 12.0 or above
• For Android: enable "Unknown Sources" in Settings > Security
• Ensure sufficient storage space (at least 150MB free)
• Re-download the latest APK file as the old file may be corrupted
• Restart your device and try reinstalling

If the issue persists, contact Live Chat support with your device model and OS version.